Text Messaging Solutions for Teams
MessageDesk is designed for teams of any size. The MessageDesk Shared Inbox makes it easy to manage conversations whether your a small team or a large one.
With MessageDesk, your entire team can send and receive text messages to customers from a single 10-digit phone line. Regardless of which team member is sending the text
This way your contacts have a single number to reach out to when they need something.
Once in a conversation, team members can assign themselves the conversation or they can hand off the conversation to someone else on the team.
At any point, you'll be able to filter your inbox based on assignee - which teammate is assigned - making it easy to keep things organized.
By default, your Inbox will only show "Open" conversations. At any point, you can choose to show "All". "Scheduled" or "Closed" only.
Once you've resolved the conversation, simply mark it as closed so it's removed from the Inbox altogether.
Don't worry though - if the contact ever replies the conversation will automatically be "Open" again and come back to your Inbox.
Interested in setting up MessageDesk for your team? Feel free to set up a complimentary team training session below
When viewing the Inbox you will see if any other team members are currently viewing the same contact as you. This way you don't step on each other's toes.
Assign messages to yourself or your team to effectively organize your inbox
Then quickly filter your inbox so you only see messages assigned to you.
Anytime you jump into a conversation, you can see which team members sent each message as well.
Team Member Specific Notifications
Want to make sure a specific team member replies to a contact? Assign them the conversation so they get an email and in-app notification.
And get notified when a team member closes a conversation
MessageDesk brings the power of text messaging to teams. Empower your team to start scheduling messages, engaging with clients, and scaling your outreach.
Get started with MessageDesk as a team by scheduling a team onboarding session below: