Hotkeys can be used to speed up your workflows.
These are combinations of keys on your keyboard that you can use to perform actions in your account.
Plus, they make MessageDesk much more accessible.
Turning on Hotkeys
To turn on hotkeys, navigate to Settings. From there, select Workspace Settings and toggle the 'Enable Hotkeys' settings to on.
Alternatively, you can enable hotkeys by pressing the Ctrl + M keys to access the hotkey menu. Press the tab key until you reach the setting toggle and press the space key.
Hotkey Menu
Below is a menu of all of the hotkeys that are available when they are enabled.
To access the hotkey menu in app, press Ctrl + M.
Keys | Action |
Inbox (Conversation Feed) |
|
Ctrl + / | Highlight Search |
Shift + E | Close/Open Conversation |
Shift + N | Mark Conversation as New |
Shift + S | Activate/Deactivate Multiselect |
P | Open/Close Contact Profile |
X | Select/Unselect Conversation |
Inbox (Message Compose Box) |
|
R | Activate typing indicator in message compose box |
Shift + Enter* | Send Message |
Ctrl + Shift | Deactivate typing indicator in message compose box/search bar |
Global Hotkeys |
|
Ctrl + [ | Select Back Button |
Ctrl + Q | Open/Close Navigation Menu |
J/K or ↑/↓ | Navigate Up/Down list |
Enter or Space | Select Active List Item |
Command + Enter | Save Input |
Ctrl + M* | Open Hotkey Menu |
* Shortcut combinations with an asterisk are always on regardless of your Shortcuts being toggled on or off in your Workspace Settings.
