MessageDesk 2.0 Introduces 4 massive changes to the inbox:
Unify multiple phone numbers into a single inbox
Dedicated inboxes for your team
Label conversations and setup dedicated label inboxes
Dedicated "My Inbox" for managing your activity
We'll detail each below
Add Multiple Phone Numbers to a Single Inbox
Each phone number will have it's own section within the inbox. You can view all conversations across your phone numbers by clicking "All Conversations".
Dedicated Team Inboxes
Quickly see which conversations are assigned to each teammate across your entire set of phone numbers.
Label Conversations
Quickly apply labels to conversations to organize your inbox effectively.
My Inbox
In Version 2.0 each user has a dedicated inbox section to view and manage:
"My Conversations": Any conversation assigned to you
"Sent": All past sent messages from the user
"Scheduled": Any message scheduled by the user
"Anonymous": Any conversation without a contact assigned
