In this article you'll learn how to create custom roles so you can assign specific inbox access to your teammates

First, Navigate to Settings and Click "Team Management"

Second, Click "Roles and Permissions" Tab

Here you can manage all your existing roles. Lets go ahead and create a new Role

You'll be prompted to name your new role

Now you can modify the access this role has

Once your role is created, assign it to teammates to grant them specific access to your MessageDesk workspace.