Inbox by MessageDesk gives you full control over the inbox. You can configure personal inbox settings to customize your individual experience or configure global settings that impact your entire team.
We'll detail both options below.
Personal Inbox Settings
In settings, you'll see a "My Settings" section. Here you can modify your personal settings without impacting your team.
Profile
Inbox Preferences
Notification Preferences
Profile
Update your personal information
Add an avatar for your profile
Inbox Preferences
Customize your Inbox Color scheme. Choose light or dark mode and apply custom color palettes!
Manage your inbox layout. Show/hide specific inboxes from your layout
Setup a custom SMS signature
Notifications Preferences
Configure your preferences when it comes to receiving email and push notifications from MessageDesk
Workspace Settings
As an admin, you can configure global settings that impact your entire team. Here you can manage your team, add phone numbers and configure default settings for any new teammates added to your inbox.
General
Inbox Settings
Team Management
Phone Management
General
Update workspace information like website domain, address or avatar
Add an avatar for your profile
Inbox Settings
Configure Workspace Templates your team can use in messaging
Configure Workspace labels your team can use to route and organize conversations
Configure a default color theme new teammates start with
Team Management
Add or remove teammates from your inbox
Manage custom roles for your inbox
Assign roles to teammates
Phone Management
Add new phone numbers to your inbox
Update phone numbers with a name and icon