MessageDesk User Guides

Guides for businesses and organizations that are specific to their daily operations and workflows.

20 articles in this collection
Written by Ben Nebesky, Josh, and Colby Baum

The 3 Best Ways to Use MessageDesk

Learn about the 3 main ways MessageDesk helps it's clients grow their business through business text messaging

Written by Josh
Updated over a week ago

Creating Your First Text Message Campaign

Use Autoresponders to create a text message campaign and extend your reach to your target markets.

Written by Ben Nebesky
Updated over a week ago

Where Texting Fits in Your Outreach Strategy

Curious how to balance email, text and phone calls? We'll share our experiences below

Written by Josh
Updated over a week ago

Text Messaging 101

How Often Should You Text Customers?

When to send texts and how often you should send text messages

Written by Josh
Updated over a week ago

5 Tips for Writing a Better Text Message

best practices for text messaging, how to write a good text message and tips for getting the most out of a text message

Written by Josh
Updated over a week ago

3 Strategies for Growing your Audience

Text messaging strategy, best practices, and basic principles to help your team use text messaging effectively

Written by Josh
Updated over a week ago

Tips For Getting Paid Faster with Text Messaging

invoice collection strategies, how to get paid with texting, text messaging strategies for invoice and payment collection

Written by Josh
Updated over a week ago

User-Guides

Maximizing your Efficiency in MessageDesk

Learn how to optimize payment collection & workflows while staying as cost-efficient as possible in your text inbox.

Written by Colby Baum
Updated over a week ago

Text-for-Quote

Allow contacts to text your business to receive a quote instead of prompting them to "Call us for a quote"

Written by Josh
Updated over a week ago

Inbox for Reception

Any office with a front desk, receptionist, or office staff will love these workflows.

Written by Ben Nebesky
Updated over a week ago

Using Forms to Collect an Unknown Contact's Information

Update anonymous contacts automatically with contact forms, text a web form to contacts, and how to edit your form.

Written by Josh
Updated over a week ago

Setting up Autoresponder Text-Trees or Text Chains

Learn how to set up autoresponder chains to take advantage of MessageDesk's marketing capabilities.

Written by Ben Nebesky
Updated over a week ago

Messaging Guide for Customer Support

Give your customers the quality care they deserve, quickly.

Written by Josh
Updated over a week ago

Reduce Appointment No-Shows with Appointment Reminders

Schedule appointment reminders to your clients with MessageDesk.

Written by Josh
Updated over a week ago

Sending Sales & Marketing Campaigns with MessageDesk

Broadcasts are the ideal promotional channel, fit to answer customer questions and get you more sales.

Written by Josh
Updated over a week ago

Texting Meeting Reminders to Teams with Broadcasts

Use group text without reply all to remind teams about meetings.

Written by Ben Nebesky
Updated over a week ago

How to Send Urgent Notices with Broadcasts

How to use group text without reply all for emergency alerts or notifications.

Written by Ben Nebesky
Updated over a week ago

Texting Strategies for Boosting Recruitment

Learn how text-to-apply and text-to-hire recruiting campaigns complement your recruitment strategies

Written by Josh
Updated over a week ago

Collecting Reviews

Collecting 5 🌟 Reviews With Text Messaging

Online reviews, how to get more online reviews, and how to get feedback from customers all through text messaging

Written by Josh
Updated over a week ago

Collecting Online Reviews with MessageDesk

Collect more 5-star reviews with MessageDesk

Written by Josh
Updated over a week ago