With MessageDesk you can drag and drop custom properties and {{Tags}} into your messages. We call these custom fields and they are a great way to personalize your messages.

How do Personalization Tags work in MessageDesk?

By default, you'll have access to the {{First Name}}, {{Last Name}} and {{Organization Name}} tags when composing a message.

These tags will auto-fill with your contacts first name and last name or add in the organization name under your account.

You can create new personalization tags by creating new custom fields.

Custom Field Tags in Action



What You Can Accomplish with Personalization Tags?

Check out some examples below of how you can use custom fields to personalize your messaging.

Also be sure to check out our list of free templates here: Text Message Templates

Texting Customers?

Hi {{CustomerFirstName}}, Thanks for purchasing {{ProductName}}! We'd love to know what you think of it so far!

Texting with Team Members?

Hi {{FirstName}}, Just sending an update regarding {{AssignedProject}}! Looks like {{TeamName}} has rescheduled the meeting to {{meetingDate}}

Texting with Volunteers?

Hi {{FirstName}}, Thanks for signing up for {{SelectedEvent}}! We are happy to have you on board. If you have any questions reach out to {{EventCoordinator}} at {{EventCoordinatorEmail}} or {{EventCoordinatorPhone}}.

Still unsure of how to get started with Personalization? No worries - schedule a complimentary training session with MessageDesk below:

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