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Inbox
Setup your inbox for success
Shared Inbox OverviewThe Inbox unifies all your conversations with customers into a single place so that your team can collaborate seamlessly.
How to Send a Text MessageLearn how to send text messages in MessageDesk
How to Schedule a Text MessageLearn how to schedule one-time and recurring text messages from your MessageDesk inbox.
Different Message Types in MessageDeskLearn what different message types mean within MessageDesk.
Conversation Status Explained: Open, New, Waiting, Replied, Closed.MessageDesk organizes conversations by "Status". In this article, we'll go over those different statuses.
Comments & MentionsNeed to leave a note, mention a teammate or pass along some information? Post a comment directly in any message thread
Pro-Tips for the MessageDesk InboxLearn about message templates, inbox settings, personalization tags, and Inbox folders.
Views: Create Multiple InboxesSort your Inbox by different views so you keep all your ongoing conversations organized
Message Feed: Oversee Conversations at ScaleSee every message or conversation at once with Message Feed, resend failed messages, view invoice messages all in one spot
How to Export Conversation TranscriptsDiscover how you can save conversation transcripts for your records.
Interact with Multiple Conversations at OnceSelect multiple conversations at once from the inbox to quickly assign them, send a message or make bulk updates
Global Search OverviewSearch for Contacts, Groups or Messages from a single search experience in MessageDesk.