Autoresponders allow contacts to receive automated replies when they text in certain Keywords. Once the contact texts a certain keyword MessageDesk will automatically add that contact to a group for you.
This article will go over how you can make manual edits to these autoresponder groups.
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Add Contact to Autoresponder Group
First, navigate to the main MessageDesk dashboard. Next, click on the Groups tab on the side menu. When you are in the Groups page, click on the Autoresponder group that you need to edit.
Click on the settings icon in the top right part of the screen and select edit group. Then search for the contact you would like to add in the "Add Contact or User" search bar. Once you are satisfied with the contacts in the group, select Save.
How to Remove Contact from Autoresponder Group
First, navigate to the main MessageDesk dashboard. Next, click on the Groups tab on the side menu. When you are in the Groups page, click on the Autoresponder group that you need to edit.
Click on the settings icon in the top right part of the screen and select edit group. Then click on the delete icon (x) next to the contact you would like to remove.
Congrats! You can now Add and Remove contacts from Autoresponder groups!
