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Migrating a Google Voice Number

Find out how to port your phone number out of Google Voice and into MessageDesk

Josh avatar
Written by Josh
Updated over a week ago

To migrate your number out of Google Voice, you'll need to unlock the number. Then, you'll need to decide if you want to port or host your number.

We do the rest.

To figure out if porting or hosting is the right option for you we recommend reading the following article:

Unlocking your Google Voice number costs $3, but it's free if your number was originally ported in from a mobile service provider.

  1. On your computer, go to the Google Voice unlock page.

  2. Point to the Google Voice number you want to port, and click Unlock my number.

  3. Click Continue.

  4. Pay with your Google Account. You’ll get your receipt by email.

Note: Without a phone number, your account will change to Google Voice Lite.

Once you've successfully unlocked your Google Voice number, you can start migrating your number into MessageDesk. To begin the process, you'll need to fill out one of the two forms below.

If porting your number isn’t working

If you have problems porting your number to Google Voice, use this information to help troubleshoot your particular issue.

"Couldn't transfer your number" error

If your number port doesn't go through, you get an email from Google that explains what to do.

"Carrier info doesn't match" notification

The account information you enter when you start your number port needs to be completely accurate.

If a number port doesn’t go through, it’s often because of incorrect account information. Your port won’t work with a misspelled name, an incorrect billing address, or an incorrect PIN, for example.

You have the chance to enter your information and try again. Here are some things to check:

  • Make sure there aren't any typos

  • Account numbers are hard to find and it’s easy to forget your PIN number. Contact your previous carrier. They should be able to provide this information.

  • Try entering your account number without any dashes

  • You usually need to provide the account owner’s information. If you’re on a family plan, find out who is listed as the account owner

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