As you use MessageDesk more and more, you'll probably find yourself spending a lot of time composing messages. That's why we built the next 3 features - to speed up reply times across your team:

  1. Templates

  2. Personalization Tags

  3. Message Scheduling

1. Using Templates

Save and re-use frequently used messages. No longer waste time re-typing the same message over and over again.

NOTE: Templates are shared across your entire team. Making it easy to standardize messages and avoid typos as a team.

2. Personalization Tags

3. Message Scheduling

Schedule messages for sometime in the future by clicking the "Calendar" icon.

You can also choose between different "frequencies" in case you need to send the message on a repetitive interval (like weekly, monthly, yearly)

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