By Josh1 author6 articles
Comments & MentionsNeed to leave a note, mention a teammate or pass along some information? Post a comment directly in any message thread
Pro-Tips for the MessageDesk InboxLearn about message templates, inbox settings, personalization tags, and Inbox folders.
Views: Create Multiple InboxesSort your Inbox by different views so you keep all your ongoing conversations organized
Message Feed: Oversee Conversations at ScaleSee every message or conversation at once with Message Feed, resend failed messages, view invoice messages all in one spot
How to Export Conversation TranscriptsDiscover how you can save conversation transcripts for your records.
Interact with Multiple Conversations at OnceSelect multiple conversations at once from the inbox to quickly assign them, send a message or make bulk updates