In the MessageDesk Inbox, you can quickly update multiple conversations at once by multi-select.
Once conversations are selected, you'll be able to:
Assign them to teammates
Move them to an Inbox View
Send all selected conversations a message
Mark selected conversations as "New"
How to Select Multiple Conversations in the Inbox
First, Click the 'Select' button and select conversations
Second, Select an bulk action from the menu on the right
Need more information on the various "actions"? Check out the resources below:
Mark as Closed/Open: This moves the conversation(s) to your 'Closed' tab. To learn more about conversation status read this article.
Assign to a Teammate: This will assign the conversation(s) to a user in your account. To learn more about assigning conversation(s), read this article.
Move to a View: This will move the conversation(s) to a segmented portion of your inbox. To learn more about views read this article.
Mark as New: This will mark a conversation as if it hadn't been read previously. To learn more about conversation statuses, read this article.
