By default, MessageDesk offers 3 base subscription levels. Each subscription level has different "limits" that apply to certain features MessageDesk offers.

These limits apply to the number of Autoresponders, Forms, and Templates your account uses.

If you hit the limit for any of these 3 items, you can update your subscription with add-ons to extend your limit. This way you aren't forced to upgrade to a new plan just to get more of a most-used feature.

By default, add-ons are purchased in bundles of 10 for $10 / month. (Purchase add-ons by logging in to MessageDesk and going to Settings -> Subscription Settings -> Manage Plan)

For example, if you need more message templates you can add 10 templates to your plan for just $10 per month.


Autoresponders are automatic text messages triggered by keywords your contacts send you.

Each keyword you use will count as an "autoresponder". Depending on your subscription, you'll be limited to a certain number of autoresponders.

Learn more about autoresponders here


Forms make it easy to generate conversations and create text subscribers from your website, social media posts, or email threads.

Depending on your plan, you'll be limited to a certain number of forms.

These are also not included in the Operator and Starter plan but again you can buy them separately from those plans.

Learn more about forms here


Templates are pre-saved messages that you can quickly insert into any conversation.

Each template you or your team create will count against your template total. If you need more templates you can add them in bundles of 10 to your account for $10 / mo.

Learn more about templates here

Where to Buy these Add-ons

You can head over to the MessageDesk app and go over to your Settings > Subscription Settings > Manage Plan and it's on the bottom of the page.

If you see something that doesn't fit your situation you can schedule a quick 15 minute call with one of our team members and we can make a custom plan for you!

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