Settings: Manage your MessageDesk account

Manage your SnapDesk account settings including users, custom fields, phone number, subscription and payment settings.

8 articles in this collection
Written by Ben Nebesky and Josh

Account and Payment Info

How to Upgrade and Downgrade Your MessageDesk Subscription

Learn how to add credits and downgrade your monthly MessageDesk subscription.

Written by Josh
Updated over a week ago

"Add-ons" for your subscription in MessageDesk

Learn about how different subscription add-on that can extend the limits on your current subscription

Written by Josh
Updated over a week ago

How to View your Past Payments

View your past payments and download invoices for your MessageDesk account.

Written by Ben Nebesky
Updated over a week ago

Settings and Configuration

Keyboard Shortcuts (Hotkeys)

Enable hotkeys in MessageDesk to speed up your workflows.

Written by Ben Nebesky
Updated over a week ago

Turn Off Replies + Autoreply to Every Message

Turn off replies in MessageDesk or set up an automatic reply to any inbound message

Written by Josh
Updated over a week ago

How MessageDesk Notifications Work

Learn how to set up email, mobile, and desktop notifications for your MessageDesk account

Written by Josh
Updated over a week ago

Call Forwarding

How to Setup Call Forwarding From Your MessageDesk Phone Number

Learn how to forward inbound phone calls from your MessageDesk number to your existing business line.

Written by Josh
Updated over a week ago

How to Block Phone Numbers In MessageDesk

Block unknown contacts or existing contacts from calling your MessageDesk phone number

Written by Josh
Updated over a week ago