Inbox: 1-on-1 Messaging as a Team

The command center of MessageDesk. This is where you and your team manage all your back-and-forth conversations with contacts.

14 articles in this collection
Written by Ben Nebesky, Josh, and Colby Baum

Getting Started

Shared Inbox Overview

The Inbox unifies all your conversations with customers into a single place so that your team can collaborate seamlessly.

Written by Josh
Updated over a week ago

How to Send a Text Message

Learn how to send text messages in MessageDesk

Written by Josh
Updated over a week ago

How to Schedule a Text Message

Learn how to schedule one-time and recurring text messages from your MessageDesk inbox.

Written by Josh
Updated over a week ago

Different Message Types in MessageDesk

Learn what different message types mean within MessageDesk.

Written by Ben Nebesky
Updated over a week ago

Conversation Status Explained: Open, New, Waiting, Replied, Closed.

MessageDesk organizes conversations by "Status". In this article, we'll go over those different statuses.

Written by Josh
Updated over a week ago

Managing Conversations

Messaging as a Team

Learn how to use the features in MessageDesk that are made for teams.

Written by Ben Nebesky
Updated over a week ago

Messaging at Scale

Learn how to use the features in MessageDesk that will help you send more messages, faster.

Written by Ben Nebesky
Updated over a week ago

Multiple Inboxes: Organize Conversations at Scale with Custom Views

Sort your Inbox by different views so you keep all your ongoing conversations organized

Written by Josh
Updated over a week ago

Message Feed: Oversee Conversations at Scale

See every message or conversation at once with Message Feed, resend failed messages, view invoice messages all in one spot

Written by Josh
Updated over a week ago

How to Export Conversation Transcripts

Discover how you can save conversation transcripts for your records.

Written by Ben Nebesky
Updated over a week ago

Update Multiple Conversations at Once

Use Multi-Select to quickly move multiple conversations into a view, mark open/closed or assign to teammates

Written by Ben Nebesky
Updated over a week ago

Best Practices

Inbox Zero in MessageDesk

What is the Inbox Zero Method and how can I use it in MessageDesk?

Written by Colby Baum
Updated over a week ago

Creating Signatures for Text Messages in MessageDesk

Insert {{User}} tags to create a personalized message signature.

Written by Colby Baum
Updated over a week ago

Message Scheduling Frequency | How to Set up Recurring Text Message Reminders

Looking for more customizable message scheduling options? Learn about the scheduling frequency options in MessageDesk

Written by Josh
Updated over a week ago