Inbox: 1-on-1 Messaging as a Team

The command center of MessageDesk. This is where you and your team manage all your back-and-forth conversations with contacts.

15 articles in this collection
Written by Ben Nebesky, Josh, and Colby Baum

Getting Started

How to Send a Text Message

Learn how to send text messages in MessageDesk

Written by Josh
Updated over a week ago

How to Schedule a Text Message

Learn how to schedule one-time and recurring text messages from your MessageDesk inbox.

Written by Josh
Updated over a week ago

Different Message Types in MessageDesk

Learn what different message types mean within MessageDesk.

Written by Ben Nebesky
Updated over a week ago

Conversation Status Explained: Open, New, Waiting, Replied, Closed.

MessageDesk organizes conversations by "Status". In this article, we'll go over those different statuses.

Written by Josh
Updated over a week ago

Managing Conversations

Comments & Mentions

Need to leave a note, mention a teammate or pass along some information? Post a comment directly in any message thread

Written by Josh
Updated over a week ago

Pro-Tips for the MessageDesk Inbox

Learn about message templates, inbox settings, personalization tags, and Inbox folders.

Written by Josh
Updated over a week ago

Views: Create Multiple Inboxes

Sort your Inbox by different views so you keep all your ongoing conversations organized

Written by Josh
Updated over a week ago

Message Feed: Oversee Conversations at Scale

See every message or conversation at once with Message Feed, resend failed messages, view invoice messages all in one spot

Written by Josh
Updated over a week ago

How to Export Conversation Transcripts

Discover how you can save conversation transcripts for your records.

Written by Ben Nebesky
Updated over a week ago

Interact with Multiple Conversations at Once

Select multiple conversations at once from the inbox to quickly assign them, send a message or make bulk updates

Written by Ben Nebesky
Updated over a week ago

Using Templates and Tags

How to Create a Text Message Template

Learn how create, edit and save text message templates in MessageDesk.

Written by Josh
Updated over a week ago

How to Personalize Your Text Messages with Tags

Personalize messages with tags, custom field values, or information related to your organization's workspace. {{Insert Tag}} {{tag}}

Written by Josh
Updated over a week ago

Using a Custom Field as a Dynamic Tag in a Message

How to utilize Custom Fields as Dynamic Tags for use in templates and broadcasts.

Written by Ben Nebesky
Updated over a week ago

Best Practices

Inbox Zero in MessageDesk

What is the Inbox Zero Method and how can I use it in MessageDesk?

Written by Colby Baum
Updated over a week ago

Using Text Message Signatures

Insert {{User}} tags to create a personalized message signature.

Written by Ben Nebesky
Updated over a week ago